We have rendered the support and spare parts service even more efficient, thanks to a detailed planning of the logistic organisation, which allows us to meet the demands of our customers and assist them even in the most delicate moments.
The winning formula? New technologies and highly qualified and courteous personnel. The combination of know-how and cutting-edge solutions for automated warehouse management is the secret that allows us to minimise delivery times and assure the constant availability and swift retrieval of any spare part to all our customers.
We have made significant investments in the automation and digitisation of our warehouse in order to achieve these results.
The San Martino in Rio (RE) warehouse covers an area of 40,000 sq. m, with 8 packing lines, it is able to handle deliveries to over 100 different countries, processing 800,000 orders a year. We are committed to guaranteeing deliveries to all our European dealers in less than 24 hours, with same-day shipping to all our non-European dealers.
The core asset of our support and spare parts service is our highly specialised and courteous personnel who are always at the service of customers even in the most demanding moments such as the current health emergency. 100 employees are at work, 60 working in the goods picking and shipping area, and 40 in the sales, administration, technical and logistic areas.
We have also completed our new digital catalogue, Argo Parts, which allows our dealers to order directly online. The catalogue includes 100,000 products always available in stock, an assortment that is completed by the 11 million articles available on the Argo-Tech portal, thanks to the partnership with the German Fricke group.
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